Return Policy

Last updated: July 14, 2025

At Anotamos, we understand that sometimes things don’t go quite as planned. That’s why we offer a generous return window and a hassle-free process to make things right.

Initiating a Return

To request a return, please contact our support team within 180 days of receiving your item. Reach out via our Contact Us page or directly through email at [email protected]. To expedite your request, include:

  • The full name on the order
  • Your order number
  • A clear description of the issue
  • Photos showing any defects or problems
  • Your preference: refund or replacement

Important: Orders with customer-submitted errors (e.g. spelling mistakes, incorrect image uploads, or incorrect product selections) are not eligible for refunds or exchanges.

Return Eligibility

We accept returns for non-sale items only. To qualify, items must:

  • Be in original condition
  • Remain unwashed and unworn
  • Include original tags
  • Be accompanied by the sales receipt

Any item not meeting these criteria may be denied a refund or exchange.

Return Cost

Return cost: 0.00$
We cover return shipping costs for items that are damaged or defective. No fees will be charged to you in these cases.

How to Return Your Order

  1. Contact Our Team
    Email us at [email protected] to receive your return authorization and approved warehouse return address.
  2. Pack & Ship
    Include a printed copy of your original purchase confirmation inside your return package. Ship the item using a courier or your local postal service, and share the tracking number with us via email.
  3. Confirmation & Refund
    Once your return is received and inspected, we’ll notify you by email. Approved refunds will be processed to your original payment method. Replacements (if selected) will be shipped following our standard handling time.

Notes on Timing

Orders must be returned within 180 calendar days from the date you received them. Please remember that shipping time is not included in the return window.

Assistance Anytime

If you’re ever unsure, need help, or want to clarify any part of the process, we’re here. Contact us by email at [email protected], call us at +1 (432) 237-3789, or reach us during our support hours:
Monday – Friday, 9:00 AM – 6:30 PM (EST / GMT -5).

We’re committed to your satisfaction—every step of the way.