FAQ
Last Updated: July 14, 2025
We’re here to help make your shopping experience seamless. Below, you’ll find answers to the most common questions our customers ask. If you can’t find what you need, feel free to reach out—we’re happy to assist!
Shopping Information
How do I find a product on your site?
Use the Search bar at the top of any page or browse by category through the main menu.
Can I save items to review later?
Yes! Just click “Add to Wishlist” on any product page. You can access your list anytime under My Account › Wishlist.
How do I know if a product is in stock?
Stock status is shown clearly:
- In Stock: You’ll see the “Add to Cart” button.
- Out of Stock: A notice will appear, and you can sign up to be notified when it’s back.
Do I need to create an account to make a purchase?
Not at all. You can check out as a guest with just your shipping and payment details. However, creating an account lets you:
- Track orders
- Save addresses
- Access exclusive member-only offers
Payment Information
What payment methods do you accept?
We accept all major options:
- Visa, Mastercard, American Express, Discover
- PayPal
- Major debit cards
Is my payment secure?
Yes. Our checkout is secured with 256-bit SSL encryption, and we are PCI-DSS compliant to protect your information.
Can I use a coupon or promo code?
Absolutely. Enter it in the “Coupon / Gift Card” field at checkout and click Apply.
What happens if my payment doesn’t go through?
You’ll get an error message and an email notification. Double-check your card details or try a different method. If issues persist, contact our support team for assistance.
Shipping & Delivery
How long does delivery take?
Shipping times depend on the method you choose:
- Standard Delivery: 2–5 business days handling + 5–15 business days transit ($4.99)
- Fast Delivery: 1–3 business days handling + 5–10 business days transit ($24.99)
Tracking information is emailed once your order ships.
When are orders processed?
Orders placed before 5:00 PM EST (GMT-5) on business days are processed the same day. Orders after this time will begin processing the next business day (Mon–Fri).
Where do you ship?
We currently ship to addresses within the continental U.S. only.
We do not ship to: Alaska, Hawaii, Puerto Rico, Guam, U.S. Virgin Islands, APO/FPO addresses, or internationally.
Returns & Exchanges
What’s your return policy?
We accept returns for eligible items within 180 days of delivery. Items must be:
- Unworn
- Unwashed
- In original condition with tags
- Not on final sale
How do I return an item?
- Email us at [email protected] or submit a request via our Contact Us page.
- We’ll reply with return instructions and an approved return address.
- Pack your item with the invoice and send it using your local courier.
Do I have to pay for return shipping?
Return cost: $0.00. We cover return shipping for approved cases involving:
- Damaged, defective, or incorrect items
- First-time size or color exchanges within the return period
Can I exchange a product?
Yes—free exchanges are offered (once per order) for size or color changes. Just contact support with your order number and preferred option. We’ll begin processing once your return is on its way.
Refunds
How long does it take to get my refund?
Once we receive and approve your return, refunds are typically processed within 2 business days. Depending on your bank, funds may take 10–15 business days to appear in your account.
Do you refund original shipping costs?
Yes, for approved returns due to defects or shipping errors, we will refund the product and original shipping fee.
Still Need Help?
We’re always here to assist.
Customer Support Hours:
Monday – Friday | 9:00 AM – 6:30 PM (EST)
Contact Info:
Address: 936 S Truro Ave, Inglewood, CA 90301, United States Of America
Email: [email protected]
Phone:+1 (432) 237-3789
Support Hours: 9:00 AM – 6:30 PM (EST) (Monday – Friday).