Refund Policy

Welcome to Anotamos. We want you to feel confident and informed when shopping with us. The following refund and return policy outlines your rights and our procedures. Please review it carefully before initiating any return or refund.

Order Exchanges

Double-check everything—your size, design, and order quantity—before you complete your purchase. We do not offer exchanges due to incorrect selections, as each product is made to order. However, if you catch an error early, you have a 24-hour grace period to cancel your order and place a new one.

If you’re unsure what to do, our support team is standing by to help via [email protected].

Order Cancellations

Changed your mind? No problem—as long as it’s within 24 hours of purchase.

To cancel your order, email us at [email protected] within 24 hours of placing it. We will issue a full refund at no extra cost.

After that window, your order will have entered production and cannot be canceled, since all items are custom-made specifically for you.

Returns and Refunds

We allow returns and refund requests for up to 180 days from the delivery date. Requests outside this time frame will not be accepted.

Eligible situations for a return and refund include:

• The item arrived damaged or broken
• The design, size, or material does not match your order
• You received the wrong product
• The item differs significantly from the description

Non-refundable scenarios:

• Items that have been worn, washed, or altered
• Minor defects like loose threads that are repairable
• Items missing original tags
• Issues not resulting from our mistake

Returned items must be unused and in their original condition and packaging.

Submitting a Refund Claim

To request a return or refund, email [email protected] and include the following:

• Your order number or receipt
• Proof of purchase (e.g., confirmation email or invoice)
• Clear photos or videos of the defect or issue
• Screenshots of any related email correspondence

Do not ship the item until you receive a confirmation email from us with return instructions and the proper return address. We typically respond within 2–3 business days.

Customers are responsible for covering return shipping costs.

Refund Processing

Once we receive and inspect your return, you’ll get an email confirming its arrival. We’ll then process your refund within 2 business days. The refund will include your full order amount and original shipping cost.

If you haven’t received the refund within 10 to 15 business days, check with your credit card provider or bank. Processing times may vary by institution.

Important Notes (Updated June 2025)

• Our return window is exactly 180 days from the delivery date
• Refunds will not be issued without prior authorization
• We are not responsible for items lost or damaged during return transit
• For rejected returns or ineligible claims, customers must resolve matters directly with their carrier or bank

Please always contact us before returning anything, so we can help you avoid delays and mistakes.

Contact Us

Need support? We’re happy to help.

Email: [email protected]
Phone: +1 (432) 237-3789
Support Hours: Monday to Friday, 9:00 AM – 6:30 PM (EST)
Address: 936 S Truro Ave, Inglewood, CA 90301, United States

You can also reach out through the Contact Us page on our website.