1. Your 24-Hour Decision Window
We totally get that typos happen or that you might spot a cooler color after you click “Pay.”
- You have 24 hours from the moment you place an order to:
• cancel it outright, or
• change sizes, colors, quantities, shipping speed, or recipient details.*
All tweaks made inside this window cost $0.00.
2. How to Send a Request
Contact Method | Where | What to Include |
---|---|---|
[email protected] | • Order # • Full name • Clear instructions (cancel vs. change) | |
Contact-Us Form | Anotamos.com › Contact Us | Same details as email |
Phone | +1 (432) 237-3789 | Have your Order # ready |
Support Hours: Monday – Friday, 9 AM – 6 : 30 PM (EST).
Messages that arrive after hours are time-stamped at 9 AM EST the next business day—so act fast if you’re near the 24-hour mark.
3. What Happens After 24 Hours
Once the grace period ends, your item heads into production or is queued for pickup. At that stage:
- No cancellations or edits are possible.
- If you still don’t want the item, wait for delivery and start a return (per our Return Policy).
4. Double-Check Your Shipping Address
Please confirm every line—street number, apartment, ZIP/postcode—before you hit Submit.
- Packages returned due to an incorrect or incomplete address can be re-shipped once you cover new postage.
- If we can re-route a still-in-transit parcel, a US $9 carrier re-routing fee applies (carrier rules permitting).
5. Need More Help?
Anotamos
936 S Truro Ave, Inglewood, CA 90301, USA
📧 [email protected] | 📞 +1 (432) 237-3789
Our customer-care team is here to keep your order on track—let us know how we can help!